Email and Communications in PipelineDeals
Tracking emails and communications has been an important feature of Batchbook from the beginning and we're happy to say that PipelineDeals shares that enthusiasm for helping your team stay on top of ongoing customer communication.
In addition to bcc and Gmail integration you'll see options of Email Sync, Trackable Emails, Chrome Extensions and more. Check out this information found on how PipelineDeals Works with Emails from the PipelineDeals knowledgebase
How PipelineDeals Works With Email (Start Accounts) 9:18
PipelineDeals has several features to help you track email correspondence with your contacts and leads:
No need to guess if a prospect received or opened an email when you send trackable emails from your PipelineDeals account. Sync your email inbox to send trackable emails and campaigns with a Grow subscription.
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If you are not yet on Grow, when you click any email address in PipelineDeals your browser will open your preferred email client (Gmail, Outlook, Apple Mail, etc.) and create a new compose message.
When you click on an email address in PipelineDeals, the new message will automatically write your contact’s email address in the TO field and write firstname.lastname@example.org in the BCC field.
By placing email@example.com in the BCC field, PipelineDeals will track your correspondence as an email activity on your contact’s profile page and upload any file attachments. If that person does not already exist, it will automatically create a new person. Just make sure you're sending your email from an address tied to your PipelineDeals account and not from a different address, and it will be included in the person's activities automatically. You can add a secondary and tertiary email address to your account from your My Profile Settings page.
If your contact emails you back, you can make an activity note out of their message by forwarding the message to firstname.lastname@example.org. The email will appear on the person’s profile page as an Activity, and any attachment will be uploaded as a file. This feature works best if you only have one deal with a contact.
You can place a contact's email in either the To or Cc field; an activity will not be created if the contact's email is placed in the Bcc field.
NOTE: Forwarding messages to email@example.com only works for emails you've received, because when the system receives a forwarded email it looks at the email address of the original sender to determine whose record to associate it to.
If you sent an email previously but forgot to BCC firstname.lastname@example.org, you can forward the email from your sent mail box to email@example.com to select who to associate the email to.
Inbox Email Feature
If you need to track an email on a specific Person, Deal and/or Company but don't want to have the system automatically select the association, BCC, CC or forward the message to firstname.lastname@example.org. Messages sent to your inbox are accessible from the Inbox module on the home tab of your PipelineDeals account. Click on the subject line of the email to choose a Deal, Person, and/or Company to associate the email to.
NOTE: The email@example.com inbox appears on the Home tab only if you're on our Start or Develop plan. If you're on our Grow plan, you can find this on the Home tab and at the bottom of the inbox section of the Email tab.
The inbox feature works well if you have a person who is associated to multiple deals, and you want to choose which deal the email is related to. Simply choose the appropriate person, company, and/or deal using the check boxes and selectors, then click Save to easily track your email as an activity on the profile. If you want the system to make its best guess as to how an email should be associated, click on Save & follow primary association, which works in the same way as firstname.lastname@example.org.
Should I use email@example.com or firstname.lastname@example.org?
While both addresses will help get your email data into PipelineDeals, they work in slightly different ways.
You should use email@example.com when:
- You want the email automatically logged under the person your emailing's profile.
- The person you're emailing doesn't exist yet in PipelineDeals and you want a record automatically created.
You should use firstname.lastname@example.org when:
- You prefer to manually pick and choose which records to associate an email with rather than letting the system do it for you.
- The company and/or person and/or deal record you want to associate the email to already exists in PipelineDeals.
- The person you're emailing is associated to multiple deals and you want to pick which deal this email is associated with.
- The person you're emailing is not the person whose profile you want the message on, for example, if you're emailing Person B about Person A's deal and you want the email to show on Person A's profile.
- You sent an email but forgot to bcc email@example.com to create an activity for the email by forwarding the email from your sent folder.
Our integration with Outlook lets you easily add your emails as Activities in PipelineDeals and sync your calendar and contacts.
With our Google Chrome extension, you can easily file incoming emails in PipelineDeals. Learn more about our Chrome Extension for Gmail.
When you integrate with MailChimp, you can set up subscription lists to sync your PipelineDeals contacts to them, and see in PipelineDeals whether those contacts opened your emails.
Email sync Inbox
The Email sync Inbox completely integrates your email with PipelineDeals. You can access your email inbox from within PipelineDeals and reply directly from the app. The sync captures email history automatically so that you have the full history of correspondence with customers.
The Email sync allows you to send trackable emails within PipelineDeals. Emails can be sent to one contact or multiple contacts at a time, from profile pages or list views. Campaigns are limited to 1,000 recipients per 24-hours due to constraints in Google and Outlook. Please contact your email provider to see the specific sending limits they have in place. Our data shows that 93% of customers send campaigns to small, targeted batches of less than 50 recipients, which is what the feature is designed for. To learn more about Connect's email tracking and reporting features, please see our Knowledge Base articles.